Support

Knowledgebase

Our knowledgebase is packed with questions and answers from a variety of topics.

Support Ticket

Submit a support ticket to talk to one of our sales or support agents directly.

Email

Rather shoot us an email? Sounds good! Ask us anything, no question will go unanswered.

Our Promise

In many ways you could say our main product is customer support. 90% of our staff is in some way dedicated to this process. Beyond fast speeds, amazing technology, and great uptime records - we realize that we must judge our success on how well we have supported our clients.

We promise

To be accessible, friendly, and helpful at all times.

To answer the phone when you call, 24/7 - no exceptions.

Reply to your emails and support tickets promptly. To provide timely information regarding system incidents.

And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.

We value customer feedback. We want to know the good, the bad, and everything in-between. We're listening!